Shipping Policy

Our Shipping Promise

At Cooksyy, we aim to provide you with a smooth, reliable, and hassle-free online shopping experience. We ensure that your order reaches you safely and on time — because your satisfaction is our priority.

Delivery Time

  • All orders within India are delivered within 4–8 working days.
  • Processing and dispatch time: 1–2 business days from the date of order.
  • Delivery time may vary slightly depending on your location and courier service availability.

Shipping Charges

Free Shipping on all orders — no hidden costs, no extra fees. We also offer Cash on Delivery (COD) service across India.

Order Tracking

Once your order is shipped, you’ll receive a shipping confirmation SMS and email with your tracking link and Order ID. You can use the tracking details to check the live status of your shipment anytime.

Please allow 24–48 hours after placing your order for tracking information to become active.

Shipping Updates

After you place an order, you’ll first receive an order confirmation email. Once your order is processed and shipped, you’ll get another shipping confirmation email with tracking details.

Note: The shipping confirmation email means your order is ready and handed over to our courier partners. Tracking updates appear once the courier scans your package into transit.

Missing or Delayed Packages

If your tracking shows “Delivered” but you haven’t received your package:

  1. Check around your home, with neighbours, or at your building reception.
  2. Check with family members or anyone who might have received it on your behalf.
  3. If you still can’t locate it, contact us at support@cooksyy.shop — our team will assist you and coordinate with the courier to verify delivery (including proof of delivery if needed).

Note

Cooksyy only ships through trusted delivery partners in India to ensure safe and reliable delivery.